Terms of service
General Terms and Conditions
for the online shop at the URL
operated by
Zweibrüder GmbH
Höhscheider Str. 84
42699 Solingen
Email: info@zweibruder.de
Phone number: 0212 / 38 39 85 97
- hereinafter: Provider -
1. Scope
These General Terms and Conditions (GTC) apply to all contracts concluded for the purchase of goods, services, or other products (hereinafter "goods") via the online shop at the aforementioned URL, in the version valid at the time of contract conclusion. These GTC apply exclusively. Deviating terms and conditions of the customer shall not become part of the contract unless the Provider expressly agrees to them.
2. Conclusion of Contract
2.1 The offers in the online shop constitute a non-binding invitation by the Provider for visitors to submit an offer to purchase the goods offered.
2.2 The customer places an order via the Provider's online order form. After selecting the desired goods, entering all required information, and completing all necessary steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (Order). By placing the order, the customer submits a binding offer to purchase the selected goods. The contract is concluded when the Provider accepts the customer’s offer. Acceptance occurs when the Provider confirms the contract in writing or text form (e.g., by email) and the confirmation is received by the customer, or when the ordered goods are delivered and received by the customer, or when the Provider requests payment (e.g., invoice or credit card payment during the ordering process) and this request for payment is received by the customer; the relevant time for contract conclusion is when one of these alternatives first occurs.
2.3 Before submitting the binding order via the online form, the customer can review and correct their input at any time using the standard keyboard, mouse, touch, or other input methods. Additionally, all inputs are displayed once more in a confirmation window before final submission and can also be corrected there.
2.4 The Provider will store the contract text after the contract is concluded and will send it to the customer in text form (e.g., by email). Beyond this, the Provider does not make the contract text accessible. If the purchase was made via a customer account, the customer can view their orders and related data there.
2.5 The contract language available is German.
3. Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal for contracts concluded outside business premises and for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Details are outlined in the cancellation policy provided to the consumer at the latest immediately before contract conclusion.
4. Payment, Default
4.1 The prices valid at the time of order in the online shop apply. All prices include statutory VAT and any applicable shipping costs. The customer will be informed of available payment options in the online shop.
4.2 If "prepayment" is agreed, the purchase price is due immediately upon contract conclusion.
4.3 If "purchase on account" is agreed, payment is due immediately upon contract conclusion, unless a different payment term is stated on the invoice or during the purchase process.
4.4 If "SEPA direct debit" is agreed, payment is due immediately upon contract conclusion. The customer will be informed in advance (pre-notification) of the date on which the account will be debited. The debit will not occur before the pre-notification is received and the stated period has passed. If the debit fails due to insufficient funds, incorrect account details, or other reasons attributable to the customer, the customer shall bear any resulting chargeback fees.
4.5 If payment by credit or debit card is agreed, the purchase price is due immediately upon contract conclusion.
4.6 If payment via "PayPal" is agreed, the purchase price is due immediately upon contract conclusion. Payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
4.7 If "Sofortüberweisung" is agreed, the purchase price is due immediately upon contract conclusion. Payment processing is handled by Sofort GmbH, Theresienhöhe 12, 80339 Munich.
4.12 If Giropay is agreed, the purchase price is due immediately upon contract conclusion. Payment processing is handled by paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main.
5. Retention of Title
The purchased goods remain the property of the Provider until full payment of the purchase price.
6. Delivery and Reservation of Self-Delivery
6.1 Unless otherwise agreed, delivery is made within the delivery time stated in the online shop to the delivery address provided by the customer. Applicable delivery times can be found in the online shop.
6.2 Self-collection of the purchased goods is excluded.
6.3 If the Provider is unable to deliver the ordered goods because the Provider itself was not supplied on time through no fault of its own, despite a congruent covering transaction with a reliable supplier, the Provider is released from its obligation to perform and may withdraw from the contract. The Provider is obliged to inform the customer immediately of the unavailability. Any payments already made by the customer will be refunded immediately. Mandatory consumer rights remain unaffected by this provision.
7. Warranty
The statutory provisions on liability for defects apply.
8. Liability and Indemnification
8.1 The Provider is fully liable:
- for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty by the Provider or its legal representatives or agents;
- for other damages caused by intentional or grossly negligent breach of duty by the Provider or its legal representatives or agents;
- under a guarantee promise, if expressly stated;
- under mandatory liability (e.g., under the Product Liability Act).
8.2 If the Provider negligently breaches a material contractual obligation, liability is limited to foreseeable damages typical for the contract, unless unlimited liability applies under the previous paragraph. Material contractual obligations are those that the contract imposes on the Provider to achieve the contract's purpose and whose fulfillment makes proper contract execution possible in the first place and on which the customer regularly relies.
8.3 Otherwise, the Provider’s liability and that of its agents and legal representatives is excluded.
8.4 The customer indemnifies the Provider against any claims by third parties — including legal defense costs at the statutory rate — asserted against the Provider due to unlawful or contractual violations by the customer.
9. Data Protection
The Provider treats the customer's personal data confidentially and in accordance with statutory data protection regulations. Further information can be found in the Provider’s privacy policy.
10. Final Provisions
10.1 German law applies, excluding the UN Sales Convention, provided that this choice of law does not deprive a consumer habitually residing in the EU of mandatory protections under the law of their place of residence.
10.2 If the customer is a merchant, legal entity under public law, or a special fund under public law, the court at the Provider's place of business shall have jurisdiction, unless an exclusive jurisdiction is established. This also applies if the customer has no residence within the European Union. The Provider's place of business is specified in the heading of these GTC.
10.3 If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions remain unaffected.
11. Information on Online Dispute Resolution / Consumer Arbitration
The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Our email address can be found in the heading of these GTC.